Where Is My Order?

You can check your order status, track your shipment, or review past purchases by visiting our order management page: Customer Portal

Once you’re signed in, you can:

• View the current status of your order and track shipments in real time
• Request an update on your order
• Modify or cancel your order (if applicable)
• Return your order
• Report a defective product
• Report a lost/damaged order
• Access your order history
• Print receipts or invoices

Step-by-step: How to check your order status

1. Log into your account at https://orders.americantrucks.com

   

2. Once signed in, you’ll land on your Orders History Dashboard. Here, you’ll see all current and past orders.

3. Select an order to view detailed information including:
   • Estimated delivery date
   • Shipment tracking
   • Items included
   • Order status (e.g., Processing, Shipped, Delivered)

If your estimated ship date is a date in the past, and you have not seen any movement on your order, you can request an update by clicking 'Request an Update' 

Still have questions? We’re here to help — visit our Help Center or contact support for assistance through Live Chat.