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  1. American Trucks Service Center
  2. FAQ

FAQ

Ordering & Payments

  • Where is my order?
  • Can I change or cancel my order?
  • How can I use my voucher credit/Store credit?
  • Do you offer a discount for Military and First Responders?
  • Do you offer gift cards?
  • Can I pick up my order?
See all 13 articles

Returns

  • How do I start a return?
  • What is your return policy?
  • My product is defective, can I return it?
  • Am I responsible for return shipping?
  • Where is my refund?
  • I have not received my return tag. How long does it normally take?
See all 9 articles

Shipping

  • Do you ship internationally?
  • My package is lost/damaged, what now?
  • Do you offer free shipping?
  • What shipping methods do you use?
  • What is shipping assurance?
  • Do you deliver to PO Boxes?
See all 8 articles

Warranty

  • How do I file a claim for an extended warranty?
  • Does my product have a warranty?
  • What is an extended warranty?

Request a Catalog

  • How can I request a catalog?
  • How long does it take for a catalog to arrive?
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