When submitting a return that requires photos, providing clear and complete images helps us process your request as quickly as possible. Here are a few best practices to follow:
Follow the Photo Request Instructions
After starting your return, you’ll receive a picture request link that outlines exactly what photos are needed. Be sure to:
- Carefully review the request
- Submit all required photos — this may include images of the product, packaging, shipping box, or any damage
Providing the correct number and type of photos helps avoid delays.
Check Photo Size
Make sure your photo files are not too large or too small to upload. If you’re having trouble uploading, try the following:
- Use standard image formats like JPG or PNG
- Reduce the photo file size if it's too large (most smartphones do this automatically)
Tip for Clear Photos
- Take photos in good lighting
- Ensure items are clearly visible and not blurry
- Capture multiple angles if needed
By following these steps, you’ll help us review your return faster and get things resolved quickly. If you need help at any point, our team is here to assist!